01
Start within 30 days
Write to us within 30 days of delivery with your order number and the items you would like to return. Unopened items are simplest; opened items in original condition are also accepted within the window.
Complimentary shipping on orders over $75
Help · Returns
A fictional 30-day return policy for a fictional storefront. Nothing here is really sold or returned, but the policy reads the way a calm, fair one should.
The policy
Unopened or gently tried items may be returned within 30 days of delivery for a full refund. Sets must come back complete. Sale items marked Final Sale are the only exception.
01
Write to us within 30 days of delivery with your order number and the items you would like to return. Unopened items are simplest; opened items in original condition are also accepted within the window.
02
We reply within 2 business days with a prepaid return label and packing notes. Keep the original packaging where you can. It protects the products on the way back.
03
Refunds go to the original payment method within 5–10 business days of arrival at our demo warehouse. Exchanges ship once the return is scanned. Tell us the replacement when you start the return.
Refunds
Refunds return to the original payment method. Shipping charges are refunded when the return is our error, such as a damaged, incorrect, or faulty item. Otherwise the original shipping charge is not refunded, and return labelling is on us.
Exchanges
Exchanges follow the same 30-day window. Name the replacement product and shade or size when you start the return, and the exchange ships as soon as your parcel is scanned into the carrier network.